Frequently Asked Questions

How can we help you?
Below you will find some of the most frequently asked questions we receive from future students of the South Western Sydney Recovery College. 

No. You do not need to be referred. As a student, you just need to complete the enrolment form.

The class sizes are kept small so that you can have the best environment for learning. There will be a minimum of 8 students for the course or workshop to go ahead and a maximum of 15 students.

All of our courses and workshops are co-facilitated by two Peer Trainer/Tutors with mental health lived experience. We also provide one to one tutoring for those who would like extra support. Some workshops may also be facilitated by a trainer with clinical experience. There will always be a Peer Trainer/Tutor present.

All course and workshops are free of charge.

Where possible, we provide tea, coffee and biscuits. Please bring your own lunch and snacks.

Yes. You are welcome to bring a support person to the course. Your support person could be your NDIS support worker, your carer, a friend or other support person. This person also needs to complete an enrolment form and participate as a student in the same course.

We understand that there may be a genuine reason why on occasion people may find it difficult to attend a course or workshop. The Peer Trainer/Tutors are available to talk to you about any barriers to attending you might have and can suggest strategies to support you. We expect you to contact the recovery college if you are unable to attend any sessions.

Yes you can, as long as the date and time at other locations are after the session you missed.

Privacy and confidentiality of student information and records is managed at all times. Collection of information and access to information is in accordance with legislation and Commonwealth Privacy Act (1988) and amendments.

SWS Recovery College will ensure it provides opportunities for you to access your individual record in a timely fashion via online platforms or via a staff member of SWS Recovery College. SWS Recovery College staff are available to keep both Peer Trainer/Tutors and students updated about the progress of your student learning plan. This request can be verbal, email or face to face. We will check the information is going only to the student with an authority to release form.

De-identified data from enrolments, course / workshop evaluations and student learning plans may be shared with our funding body, Primary Health Network (PHN). This means that no personal information that identifies you e.g. your name is shared. De-identified data sharing is for reporting requirements and data collection purposes only e.g. gender, postcode, outcomes.

Feedback from students is treated confidentially and is considered part of SWS Recovery College continuous improvement. Students are provided with regular formal opportunities to provide feedback.

This includes:

  • Course/Workshop Evaluation (at the end of each session)
  • Student Learning Plan – achievements

If you have any suggestions for new courses, wish to give a compliment or other feedback, please email swsrecoverycollege@mdservices.com.au

 

Feedback is collated, reported and actioned by the following:

  • Peer Trainer/Tutor completes a Trainer Reflection report for any issues or concerns indicated
  • All feedback and reports are reviewed with an Expert Panel
  • SWS Recovery College professional development sessions
  • SWS Recovery College course development session

SWS Recovery College will always act with fairness in mind and attempt to resolve all complaints in the shortest time frame possible aiming for procedural fairness and a transparent approach. You are encouraged to have an advocate or support person during the complaint process, including at any meetings about the complaint.

1. Phone us 4621 8400 and/or

2. Complete the Complaints and Concerns form

3. Email it to the Manager at swsrecoverycollege@mdservices.com.au. The Manager will respond within seven (7) working days to the complaint in writing via email.

4. We aim to resolve issues within thirty (30) working days.

5. If you are dissatisfied with the complaint outcome you may seek resolution with the General Manager People, Quality & Culture, Amanda Mesa on 4621 8400 or email AmandaM@mdservices.com.au

6. A third party such as the Human Rights Commission or the Anti-Discrimination (NSW) Board may also be suitable. If fees apply this will be at the students’ expense. It is anticipated this will be discussed with the student before the complaint is escalated to any of these levels.

Human Rights Commission – written complaints

https://www.humanrights.gov.au/complaints

Anti-Discrimination (NSW) Board

https://www.antidiscrimination.justice.nsw.gov.au/

All information about complaints will be managed as per the privacy legislation and in a way that respects the privacy and confidentiality rights of people making a complaint and participants affected by the issues raised in the complaint.

SWS Recovery College acknowledges the diversity of its students and our commitment to inclusivity and social justice. SWS Recovery College aims to respond to your individual learning needs and to support SWS Recovery College staff and contractors to do the same.

You can access the Course Guide and Timetable online to help you make informed choices about enrolling in the courses and workshops or make an appointment to speak to SWS Recovery College staff regarding enrolment issues, learning commitment, individual support needs or any other concerns.

The main way in which the SWS Recovery College promotes access and equity is by offering individual Student Learning Plans (SLP). 

You can contact the Manager of SWS Recovery College to discuss any issues related to access and equity. If the student is dissatisfied with the outcome, they are encouraged to speak with the General Manager, Mental Health, Community and Training. If still dissatisfied, students can request to speak with the CEO of Macarthur Disability Services Ltd. Any concerns or issues related to access and equity will be investigated via the MDS Complaints procedure.

Yes. SWS Recovery College is committed to ensuring the health and well-being of its students. All students, staff and contractors are to maintain WHS standards at all times as outlined in the Work Health and Safety Act 2011.

Work Health and Safety covers students onsite at any MDS controlled premises and off site at premises controlled by other organisations.

Health and well-being refers to general WHS such as safety in the classroom from hazards, however it also includes bullying, harassment and mental health concerns.

All courses and workshops will offer an opportunity for you to leave the room or receive tutoring independently if the content is potentially harmful to your health and wellbeing.

All injuries to be reported to the Peer Trainer/Tutor who will then notify the Manager SWS Recovery College or other suitable person if the Manager is unavailable.

Your Peer Trainer/Tutors will provide you with more WHS instructions and information when you attend your first session. Remember if you have any WHS concerns or complaints, refer to ‘How do I raise a concern or complaint’.